Return & Refund Policy
Tools and supplies are returnable only upon the discretion and approval of Field and Forest Products, Inc. An approved return authorization from Field and Forest Products, Inc. is required for return of these items. In the event that a return is authorized for any tool purchased, a restocking fee will apply. If an order is delayed, lost, or returned to us as a result of an entry error by Field and Forest Products, Inc., we will reship the order at our expense. If an order is delayed, lost, or returned due to an error by customer (i.e., incorrect address provided, omission of different "ship to" address, etc.), customer will be responsible for additional shipping costs to reship order. If order is not returned to Field and Forest Products, Inc., customer will be charged for replacement merchandise as well. If customer chooses to cancel mis-shipped order instead, we will refund merchandise cost, once shipment has been returned to us by carrier. Shipping costs will not be refunded. Spawn is not returnable.
All spawn and ready-to-fruit blocks leave our facility fully colonized, vigorous, and ready to use. Once spawn is received and put into growing medium Field & Forest Products is no longer liable for the performance as we cannot guarantee the suitability of your substrate. If you have concerns with your spawn let us know within 24 hours of receipt.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL! Spawn damaged in shipment will not be replaced unless customer notifies us within 24 hours of receipt. Pictures of the damaged box and bags are required in order for us to file a claim with the shipper. Purchases of books, tools, and other merchandise are considered final and are returnable only upon the discretion of Field and Forest Products, Inc. An approved return authorization from Field and Forest Products, Inc. is required for return of these items.
If customer chooses to cancel an order prior to shipment, the order will be cancelled and refunded in full less the processing fees as charged to us by PayPal. This excludes volume order discount commitments and custom orders.
Volume Order Discount Commitments: If the order is part of a multiple shipment agreement involving volume discounting and the commitment has not yet been met, customer will be responsible for paying the balance due resulting from readjusting the billing difference based on actual number of bags purchased.
Custom Orders: Custom orders may only be cancelled if production of spawn has not yet occurred.
Limited Warranty & Liability
We warrant that our spawn is vigorous, and capable of producing mushrooms under proper growing conditions. Final mushroom cultivation depends upon factors outside our control, such as substrate quality, environmental conditions and maintenance, Field and Forest Products cannot and does not guarantee success in terms of mushroom production.
Field and Forest Products' spawn, cultures or other products are not to be sold, transferred, marketed, or assigned, without our prior written consent. Customers may only use, re-isolate, or further propagate our spawn/cultures for their own personal use and/or consumption. Please note that spawn used for this purpose or used in a way not recommended by Field and Forest Products will NOT be covered under warranty or replaced for any reason. Use of Field and Forest Products' name, product names, trademarks, photographs, product descriptions, written materials, and/or any other copyrights without prior written consent is also strictly prohibited.